What
if I want to see a sample?
Please call us at toll free at 1-866-646-8269. Samples are
available for a small fee.
Which
credit cards do you take?
We take Mastercard, Visa, Discover and American Express.
Your credit card payment will show up as “Mazelmints” on
your statement.
How
long does it take to get a custom order shipped out?
It will depend on how quickly you respond to the emails
we will send to you. We send out a color proof for all custom
orders. The more changes requested, the longer it will take.
Average time for a custom order is 2-3 wks.
What
is the shelf life of your products?
Shelf life is approximately six months.
What
if I need to change the color of one of the designs? Is
there a custom charge for that?
We will try to accommodate every order without charging
a set-up fee. We recommend you request a proof ($12.50 charge)
or else we will not be responsible if you are not happy
with the design.
How
does the product get shipped?
We usually use UPS or USPS Flat rate.
Is
there any time that you can't ship because of weather?
No
How
long does it take to get my order?
We ship our orders out in 10 buisness days. Credit card
discrepencies will hold up your order.
What
if I need the order shipped faster?
This is usually no problem. If you want your order expedited
out of our plant within 5 business days, there is a $10.00
charge. We also offer next day (before 2:00 EST) for a $20.00
charge. Please inquire.
What
if my package does not arrive in time for my event due to
a UPS delay? (due to weather, or other unforseen problems?)
We
are not responsible for UPS delays. Please allow extra time
to avoid these problems.
Do
you sell to wholesale customers?
Yes, we do sell wholesale. You must complete our wholesale
application along with your retail sale license and trade
references. Call us for more information 1-410-549-5683
Can
I put our company logo on the tins or bags and is there an additional
charge for that?
Yes, we can do any type of logo as long as it is sent to
us in a good resolution. If you only want your logo printed
and need simple text to go with it, there is no charge(please choose design number DOG121.
If you need your logo and a special tin designed, there
will be a $40.00 design fee (this includes a proof).
Where
do I send my image if I order a photo tin?
Send your images to info@themintbox.com. Images MUST be
.JPG or .TIFF, 150 DPI, and approximately 4" on the
shortest side.
Will
you scan my picture for me?
Yes, there is a $10 charge for scanning. We will return
your picture with your order.
Can
I see my design before you ship it?
We can send you an email proof. The charge for this $12.50.
Please see our services page to pick this option.
Can I return the product if I just don't like them?
Since
all our products are personalized for you, we can not take
orders back. If the error was made on our part, we will
fix the problem for you. Please call us.
What
if I make a mistake when typing my personalized information?
We try to pick up obvious errors, and will attempt to contact
you, but cannot be responsible for typing errors. When placing
your order in the shopping cart, you will receive an email
confirmation. Please check this email carefully and
call us if there is a problem right away!
Do
the treats come with ingredient list?
Yes.
Do
the treat come sealed?
Yes. Each tin is shrink wrapped around the edges or if you choose the bags the treats are packaged in a sealed airtight bag inside the party treat bag.
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